We ship to the United States, Canada, United Kingdom, Australia, New Zealand, and Ireland. We recommend our digital resources for customers in other countries.
We offer FREE shipping for:
US orders over $US 49
Australia, Canada orders over $US 75
New Zealand orders over $US 99
If you have any questions, please contact us here.
COURIER PHONE NUMBERS
|COURIER||PHONE||GET HUMAN INSTRUCTIONS|
Press 0 , then 0, then press 5, then 5, then 2
|Canada Post||1-800-267-1177||Press 0 at each prompt, ignoring messages|
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order.
If you decide to cancel your order or change your shipping address, please write to us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order, please email email@example.com. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
By placing an order at Big Life Journal, you are responsible for the cost of return shipping back to Big Life Journal.
For more information on how to return your order, please email firstname.lastname@example.org.
DELIVERED BUT NOT DELIVERED
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.