Big Life Journal Shipping Policy

🛒 Shipping Costs & Delivery Time

To find your exact shipping cost and estimated delivery time, simply start the checkout process. Once you enter your delivery details, you’ll see all available shipping options along with their costs.

All shipping destinations we currently serve will be listed at checkout.
If your country isn’t listed, we recommend our GrowthMinded Membership - a great way to enjoy our digital resources no matter where you are.

🚚 Totally Human Pre-Orders: Shipping Estimates

Last updated: August 4, 2026

Location	Estimated arrival
United States	End of September
Australia & New Zealand	~ October 5
Canada	~ October 10
United Kingdom	~ October 25
EU Countries	~ October 25

We’re working closely with our manufacturing and fulfillment partners to bring Totally Human to you as quickly as possible. We’re doing our best to meet the timelines above, but please keep in mind that these dates are estimates only and may adjust as production and shipping progress. Tracking information will be provided once your order has shipped.

If your order includes Totally Human pre-order and other products

If your order includes Totally Human together with other products, your order will generally ship together once Totally Human becomes available, following the estimated pre-order timeline above.

For larger orders (containing 4 or more physical products), we may ship available items separately so you can receive them sooner. If your order qualifies for this, our team will review it and arrange the best shipping approach.

If you would like to receive in-stock products sooner, you are welcome to place a separate order for those items.

If you have already placed a combined order and have questions about your shipment, please contact support@biglifejournal.com.

📦 Where We Ship From

To ensure faster and more efficient delivery, we fulfill orders from regional distribution centers located in:

United States – for orders within the continental US, Singapore and Hong Kong
Canada – for orders within Canada
United Kingdom – for orders to England, Northern Ireland, Scotland, and Wales
Germany – for most orders to the European Union (EU)
Australia – for orders within Australia and New Zealand

Important Note for EU Customers:
If your order includes our Growth Mindset Conversation Cards, please note that this product is currently only stocked in our UK distribution center, so your package will be shipped from there.

You may be required to pay VAT and duties upon delivery, depending on your country’s import regulations. These charges are not included at checkout and are the responsibility of the buyer.

FREE SHIPPING*

Please keep in mind that free shipping* is currently available to select countries. Additionally, your order subtotal must meet the minimum requirement for free shipping* to appear at checkout.

We offer free standard shipping* for the following countries:

United States: Free shipping on orders over $50 USD (available to the contiguous U.S.; shipping fees may apply for Hawaii, Alaska, and other U.S. territories)

Canada: Free shipping on orders over $75 CAD

United Kingdom: Free shipping on orders over £45 GBP

EU: Free shipping on orders over €75 EUR

Australia: Free shipping on orders over AU$ 120

New Zealand: Free shipping on orders over NZ$ 135

Please note: Orders shipped to APO, FPO, or DPO addresses are considered military or diplomatic mail and are not eligible for free shipping due to special carrier handling and routing requirements.

WRONG ADDRESS

It is the responsibility of the buyer to make sure that the shipping address is entered correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order.

If you decide to cancel your order or change your shipping address, please write to us at support@biglifejournal.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late and your order has processed, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

If the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the shipping fees.

RETURNS

By placing an order at Big Life Journal, you are responsible for the cost of return shipping back to Big Life Journal.

Some items, including Gift cards and downloadable or other digital products (like printable kits, digital content or other downloadable resources) are non-returnable and non-refundable. Digital content is sent to you immediately when you order is placed and therefore no refunds can be offered on these resources.

Card decks: To be eligible for a refund, all card decks must remain completely sealed and unopened. Opened or unsealed card sets cannot be returned or refunded.